Terms of service

Welcome to Vichitrr.com (the “Website”).

These Terms of Service (“Terms”) govern your access to and use of the Website and all services provided by Vichitrr (“Company”, “we”, “our”, or “us”). By accessing, browsing, or using this Website, you agree to be bound by these Terms. If you do not agree with these Terms, please refrain from using the Website.

By placing an order on the Website, you also agree to our Shipping, Exchange, Refund, and Cancellation Policies.

Limited License

Vichitrr grants you a limited, non-transferable, and revocable license to access and use the Website for personal and non-commercial purposes only. You agree not to reproduce, duplicate, copy, sell, resell, exploit, scrape, or commercially use any portion of the Website, its content, or services without prior written permission from Vichitrr. Any new features, tools, or services introduced on the Website shall also be subject to these Terms.

Privacy

Our Privacy Policy explains how we collect, use, and protect your personal information. By using the Website, you consent to the collection and use of information in accordance with our Privacy Policy.

Electronic Communication

By using the Website, you consent to receive communications from us electronically, including emails, SMS, WhatsApp messages, notifications, and updates related to your orders, support requests, promotions, and account activity.

Eligibility & User Conduct

By using this Website, you represent that you are of legal age in your jurisdiction of residence or are accessing the Website under the supervision of a parent or legal guardian.

You agree not to:

  • use the Website for unlawful purposes,
  • violate applicable laws or regulations,
  • interfere with Website security,
  • attempt unauthorized access,
  • upload malicious software or code,
  • use bots, scrapers, or automated systems,
  • impersonate another individual or entity,
  • or engage in abusive, fraudulent, or harmful conduct.

Violation of these Terms may result in suspension or termination of access to the Website and services.

Orders & Account Information

When placing an order, you agree to provide accurate, current, and complete information, including:

  • billing details,
  • shipping address,
  • contact information,
  • and payment details.

Customers are responsible for ensuring shipping information is accurate. Vichitrr shall not be responsible for failed deliveries caused by incorrect or incomplete addresses.

We reserve the right to refuse, limit, cancel, or reject any order at our sole discretion, including but not limited to cases involving:

  • suspected fraud,
  • suspicious transactions,
  • pricing errors,
  • abuse of promotional offers,
  • inventory limitations,
  • or operational issues.

If payment has already been processed for a cancelled order, eligible refunds will be initiated accordingly.

Shipping

Estimated delivery timelines are displayed on the Website and may vary depending on:

  • product availability,
  • courier serviceability,
  • operational conditions,
  • and delivery location.

While we strive to ensure timely dispatch and delivery, delays caused by courier partners or circumstances beyond our control may occasionally occur. For detailed shipping-related information, please refer to our Shipping Policy.

Products & Services

Our store is hosted on Shopify, which provides the e-commerce platform enabling us to offer our products and services.

We strive to display product descriptions, colors, images, and pricing as accurately as possible. However:

  • slight variations may occur,
  • colors may appear differently across screens,
  • and occasional errors may occur in pricing or product information.

All products are subject to availability. We reserve the right to modify, discontinue, limit, or update products, pricing, or services at any time without prior notice.

Errors, Inaccuracies & Omissions

Occasionally, information on the Website may contain typographical errors, inaccuracies, or omissions related to pricing, promotions, product descriptions, shipping timelines, or availability. We reserve the right to correct, update, modify, or cancel orders affected by such inaccuracies at any time without prior notice.

Intellectual Property

All content available on the Website, including but not limited to logos, graphics, product designs, text, images, videos, artwork, branding, and software is the intellectual property of Vichitrr or its licensors and is protected under applicable copyright, trademark, and intellectual property laws. Unauthorized use, reproduction, or distribution is strictly prohibited.

Payments

We accept payment methods listed on the Website. By completing a transaction, you authorize us and our third-party payment providers to process payments using the selected payment method. Vichitrr shall not be held liable for issues arising from third-party payment gateways or banking institutions.

Third-Party Services

The Website may provide access to third-party tools, applications, or services. These services are provided “as is” and “as available” without warranties or endorsements of any kind.

Vichitrr is not responsible for:

  • third-party service interruptions,
  • security issues,
  • inaccuracies,
  • or damages arising from their use.

Your use of such third-party services is entirely at your own risk.

Force Majeure

Vichitrr shall not be held liable for delays, interruptions, or failure to perform obligations caused by circumstances beyond reasonable control, including but not limited to natural disasters, strikes, internet failures, government restrictions, pandemics, operational disruptions, courier delays, or technical failures.

Limitation of Liability

To the maximum extent permitted under applicable law, Vichitrr, its directors, employees, affiliates, partners, suppliers, contractors, licensors, and service providers shall not be liable for any:

  • direct,
  • indirect,
  • incidental,
  • consequential,
  • special,
  • or punitive damages

arising from:

  • your use of the Website,
  • inability to access the Website,
  • delays,
  • interruptions,
  • inaccuracies,
  • or products purchased through the Website.

Your use of the Website is at your sole risk.

Indemnification

You agree to indemnify, defend, and hold harmless Vichitrr and its affiliates, employees, partners, contractors, and service providers from any claims, liabilities, damages, losses, or expenses arising out of:

  • your breach of these Terms,
  • misuse of the Website,
  • violation of applicable laws,
  • or infringement of third-party rights.

Termination

We reserve the right to suspend, restrict, or terminate your access to the Website or services at any time without prior notice if we reasonably believe you have violated these Terms or engaged in harmful conduct. Termination shall not affect any obligations or liabilities incurred prior to termination.

Governing Law

These Terms of Service shall be governed by and interpreted in accordance with the laws of India. Any disputes arising from the use of the Website or services shall be subject to the jurisdiction of the appropriate courts in India.

Changes to Terms

We reserve the right to update or modify these Terms at any time without prior notice. Updated Terms will be posted on this page. Continued use of the Website after changes are posted constitutes acceptance of the revised Terms.

Entire Agreement

These Terms, along with our policies and operating rules posted on the Website, constitute the complete agreement between you and Vichitrr regarding the use of the Website and services. Failure by Vichitrr to enforce any provision of these Terms shall not constitute a waiver of such rights.

Contact Information

For questions, concerns, or support related to these Terms of Service, please contact us at support@vichitrr.com

Regards,

Team Vichitrr